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Senior Operations Processor

Postuler maintenant ID de l'offre R-194340 Date de publication Aug. 17, 2022

About this role:

Wells Fargo is seeking a Senior Operations Processor in the Mid Term Documentation team within the Wholesale Lending Services Operations. The Mid Term Documentation team is to process revisions to legal documents for necessary amendments to loan/lease contracts that take place after the initial booking process,  modifications to collateral terms, transfer of ownership, business organizational restructures, and legal name changes, etc.

This role is based in our Mississauga office.

In this role, you will:

  • Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance

  • Use technical expertise in the designated area and resolve escalated issues

  • Provide feedback and present ideas for improving or implementing processes and customer support

  • Perform complex operational and customer support initiatives within Operations functional area

  • Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures

  • Apply technical knowledge and expertise to perform work and action requests

  • Provide subject matter expertise and interpretation of procedures to staff

  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

  • Interact with internal customers

  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

  • 4+ years of operations or customer services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • Able to read some French documents and respond in French

Desired Qualifications:

  • 2+ years experience in banking operations (Commercial Banking)

  • Organizational and detail oriented skill

  • Ability to handle high volume and short SLA or turnaround time

  • Ability to work in changing and fast paced work environment

  • Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task

  • Experience with leases and loans

  • Experience managing a pipeline of work from assignment to completion

  • Customer Service/Customer Contact experience (Inbound Calling, Outbound Calling, Email Contact) 

  • Advanced Microsoft Excel experience (Pivot Tables, VLOOKUP)

  • Excellent verbal, written, and interpersonal communication skills 

  • Good attention to detail and accuracy skills 

  • Solid problem solving skills 

  • Strong research skills

  • Bilingual in English/French

Job Expectations:

  • Experience with leases and loans

  • Excellent verbal, written, and interpersonal communication skills 

  • Ability to work in changing and fast paced work environment

  • Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task

  • Working within established policies, procedures and regulatory requirements

  • Coordinating information through various systems

  • Provide individual training to new and experienced operators

  • Team resource for process guidelines and wire formatting

  • Provide individual training to new and experienced operators

  • Lead site update meetings and delegating tasks as necessary

  • Research escalations and complaints

  • Updating standard operating procedures

  • Involved in system testing prior to implementation

  • Special projects or reports

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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